Terms of Services

1.1    General. The Services provide an autonomous AI sales agent and associated features (e.g., lead research, outreach drafting, follow-ups, scheduling, mailbox health, analytics). The Services may be updated or modified from time to time.
‍
1.2   Geographic Use. Access from jurisdictions where use is unlawful or triggers registration obligations is at your own risk. You are solely responsible for complying with local laws.
‍
1.3   Third-Party Platforms. The Services may integrate with or automate actions on third-party platforms (e.g., email, LinkedIn, WhatsApp, calendars, CRMs). You must maintain appropriate accounts and comply with those platforms’ terms and policies. We are not responsible for third-party services or their availability.
‍
1.4   Google API Limited Use (if applicable). Any use/transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including Limited Use requirements.
‍
1.5   Regulated Data. The Services are not designed for industry-specific compliance (e.g., HIPAA, GLBA, FISMA) unless expressly agreed in a separate signed data agreement before you transfer such data.

2.1    Our IP. We own all right, title, and interest in and to the Services, including software, models, algorithms, interfaces, templates, designs, documentation, and all related intellectual property (“Inagent Materials”). Except for the limited licenses in these Terms, no rights are granted.
‍
2.2   Your Data. You retain ownership of data, content, files, and information you submit to the Services (“Customer Data”). You represent and warrant that you have all rights and lawful bases to provide Customer Data and direct our processing, and that Customer Data does not violate law or third-party rights.
‍
2.3   License to Provide Services. You grant Inagent a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely to provide, maintain, secure, and support the Services and as otherwise permitted by these Terms and our Privacy Policy.
‍
2.4   Outputs. Subject to your compliance with these Terms and payment of all fees, and excluding Inagent Materials and pre-existing tools, you own the customer-facing textual outputs generated specifically for you by the Services from your prompts or Customer Data (“Output”). Inagent retains ownership of underlying models, prompts, system instructions, templates, and tooling.
‍
2.5   Model Training.We do not use Customer Data in a way that would allow it to be re-identified or disclosed to other customers.Unless you provide express written consent, we will not use Customer Data to train global models that are shared with other customers.We may use aggregated, de-identified telemetry and usage statistics (“Usage Data”) to improve performance, security, reliability, benchmarking, and product development.
‍
2.6   Restrictions. You shall not (and shall not permit others to): copy, modify, create derivative works of, reverse engineer, decompile, or disassemble the Services; remove notices; or use the Services to build a competing product.

You may need an account to use the Services. Keep credentials confidential and secure; you are responsible for all activity under your account. We may reject, reclaim, or require changes to usernames that are offensive, misleading, or infringing. Notify us immediately of unauthorized access or security incidents.

4.1   Orders. Fees, term, service tiers, usage limits, and any special terms appear in an online checkout, plan page, or executed order form (“Order”).
‍
4.2  Billing & Payment. You agree to pay all fees due under the Order. Unless the Order states otherwise: fees are in INR (or USD for non-India billing), invoiced in advance, due 30 days from invoice date, and non-refundable. Late amounts may accrue interest at 1.5% per month (or the maximum lawful rate) plus collection costs.
‍
4.3  Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes, duties, levies, and similar charges (excluding taxes on our net income).
‍
4.4  Price Changes. We may update fees effective on renewal with at least 30 days’ prior notice.
‍
4.5  Disputes. Invoice disputes must be raised within 10 days of receipt; the parties will cooperate in good faith to resolve disputes.

5.1  Term & Renewal. Your subscription term is stated in the Order and renews for successive terms of the same length unless either party gives written non-renewal notice at least 30 days before the end of the then-current term.
‍
5.2  Cancellation. Subscription purchases are non-refundable. If you are on a monthly legacy plan, you may cancel anytime to stop future renewals.
‍
5.3  Suspension. We may suspend the Services (with prompt notice where practicable) if: (a) your use risks security, fraud, or platform abuse; (b) you fail to pay amounts due after 10 days’ notice; (c) you violate these Terms; or (d) you become insolvent or commence insolvency proceedings.
‍
5.4  Termination for Cause. Either party may terminate upon 30 days’ written notice if the other party materially breaches these Terms and fails to cure within that period, or immediately if the breach is incapable of cure.
‍
5.5  Effect of Termination. Upon termination/expiry, you must stop using the Services. Each party will return or delete the other’s Confidential Information (reasonable archival backups permitted subject to ongoing confidentiality). Accrued payment obligations survive.

You agree not to:
‍
* Violate laws (including anti-spam/telemarketing laws, Do-Not-Call rules, data protection, export/sanctions).
* Harass, defraud, mislead, or infringe others’ rights; impersonate persons or brands; engage in scraping that violates third-party terms.
* Interfere with or disrupt the Services (malware, excessive requests, bypassing security).
* Use automated means other than those expressly provided by the Services or our documentation.
* Use the Services to build or train models that compete with Inagent.Outbound & Deliverability.

You are responsible for the legality of recipients, content, and sending practices (e.g., consent, identification, opt-outs, frequency, suppression lists). You must comply with platform policies (e.g., LinkedIn Professional Community Policies, email providers’ terms) and with CAN-SPAM, TCPA/TRAI, GDPR/UK GDPR where applicable, and India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

Each party may receive “Confidential Information” from the other.
The receiving party will:
(a) use Confidential Information only to perform under these Terms; (b) protect it using at least reasonable measures; and (c) not disclose it to third parties except to personnel, subprocessors, or advisors under obligations at least as protective. Exclusions: information that is public, independently developed, lawfully received without restriction, or required to be disclosed by law (with prompt notice where lawful).

Upon request, return or delete Confidential Information (reasonable backups allowed).Order pricing and commercial terms are Confidential Information.

8.1   Privacy. Our processing of personal data is described in our Privacy Policy (linked on the Site). You are responsible for providing any required notices and obtaining consents from your end users and contacts.
‍
8.2  Security. We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the data and our Services. You are responsible for securing your systems, endpoints, and access controls.
‍
8.3  Subprocessors. We may use vetted subprocessors to deliver the Services. On request, we can provide a current list. We remain responsible for our subprocessors’ obligations.
‍
8.4  Cross-Border Transfers. Where applicable, you authorize cross-border transfers consistent with applicable law and the Privacy Policy. If specific transfer mechanisms are required (e.g., SCCs), the parties will execute them.

With your prior written consent, we may identify you as a customer and use your name and logo in customer lists, the Site, and marketing materials (without disclosing Confidential Information). Case studies or press releases require your approval.

The Services may reference or link to third-party websites, content, data, or services. We do not control and are not responsible for third-party materials unless expressly stated in a separate written service commitment. Your use of third-party offerings is solely between you and the provider.

We may monitor use for security, compliance, and performance; remove or disable content that violates these Terms; and manage capacity and fair use. We may modify features, interfaces, or limits; if a change materially degrades core functionality of a paid plan, your sole remedy is termination plus a pro-rata refund of prepaid, unused fees for the affected period.

If you submit ideas, suggestions, or feedback (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or attribution. Feedback does not include your Confidential Information or Personal Data unless you choose to include it.

If you believe content on the Services infringes your copyright, email hello@inagent.ai with:
(i)  your contact details
(ii)  identification of the work and the allegedly infringing material
(iii) a statement of good-faith belief
(iv) a statement under penalty of perjury that the information is accurate and you are authorized to act. We may notify the user who posted the material.

* The Services generate content using probabilistic models and may produce incomplete, outdated, or incorrect information.
* You are solely responsible for reviewing, approving, and ensuring the legality and appropriateness of all outbound communications, including messages sent in autopilot mode.
* If you enable—or fail to disable—autopilot, you accept full responsibility for all communications sent by Remo on your behalf.
* We use commercially reasonable measures to reduce harmful, false, or policy-violating outputs and to maintain deliverability, but we do not guarantee accuracy, outcomes, inbox placement, or compliance of any specific message

15.1   Mutual. Each party represents it has the right and authority to enter into these Terms.
‍
15.2  Service Warranty. When used in accordance with documentation, the Services will perform in material accordance with their then-current documentation. Your exclusive remedy for breach is re-performance or, if we cannot re-perform within a reasonable time, a pro-rata refund of prepaid, unused fees for the non-conforming portion.
‍
15.3  General Disclaimers. EXCEPT AS EXPRESSLY STATED IN SECTION 15.2, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES (EXPRESS, IMPLIED, STATUTORY), INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT OUTPUTS WILL MEET YOUR REQUIREMENTS OR PRODUCE SPECIFIC RESULTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) NO INDIRECT DAMAGES. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS/REVENUE; BUSINESS INTERRUPTION; LOSS OF GOODWILL; OR REPLACEMENT SERVICES—EVEN IF ADVISED OF THE POSSIBILITY.
(b) CAP. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO INAGENT IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
(c) EXCLUSIONS. THE ABOVE LIMITATIONS DO NOT APPLY TO: (i) YOUR PAYMENT OBLIGATIONS; (ii) YOUR BREACH OF SECTION 6 (ACCEPTABLE USE); (iii) YOUR INFRINGEMENT/MISAPPROPRIATION OF OUR IP; OR (iv) EITHER PARTY’S BREACH OF SECTION 7 (CONFIDENTIALITY). FOR BREACHES IN (iv), THE CAP WILL BE INR 16,500,000 (or USD 2,000,000 if the Order is in USD).

17.1   By You. You will defend, indemnify, and hold harmless Inagent and its affiliates, officers, directors, and personnel from and against third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer Data; (b) your use of the Services in violation of law, third-party terms, or these Terms; (c) your outbound communications, including autopilot; or (d) alleged infringement caused by your materials or instructions.
‍
17.2  By Inagent. We will defend you against third-party claims alleging that the Services (as provided by us and used in accordance with these Terms) infringe a third party’s patent, copyright, or trademark, or misappropriate a trade secret, and will pay damages/fees finally awarded or approved in settlement. We may, at our option: (i) procure rights; (ii) modify or replace the Services; or (iii) terminate the affected functionality and refund prepaid, unused fees. We have no obligation for claims arising from: combinations with non-Inagent products/services; use not in accordance with documentation; or modifications not made by us.
‍
17.3   Procedure. The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation, and grant sole control of defense/settlement (no admission of liability or settlement imposing non-monetary obligations on the indemnified party without consent).

You consent to electronic communications and signatures. These satisfy any legal requirement for writings or signatures.

We may correct errors, inaccuracies, or omissions in the Services or on the Site at any time without prior notice.

You represent that you are not located in, established in, or ordinarily resident in any country or region subject to comprehensive sanctions and are not a prohibited party under applicable export/sanctions laws. You will not export, re-export, or transfer the Services in violation of such laws.

We may assign these Terms in connection with a merger, acquisition, sale of assets, or to an affiliate. You may not assign without our prior written consent. Neither party is liable for failure or delay due to events beyond reasonable control (e.g., internet/hosting outages, acts of God, strikes, war, governmental actions). The parties are independent contractors.

We may update these Terms from time to time. For changes that materially affect your rights or obligations, we will provide notice (e.g., email, in-product notice) at least 30 days before they take effect. If you object in writing within that period, the parties will negotiate in good faith or you may terminate before the effective date; continued use after the effective date constitutes acceptance.

23.1   Governing Law. These Terms are governed by the laws of India, without regard to conflict of laws.
‍
23.2  Informal Resolution. The parties will first attempt to resolve disputes in good faith through executive-level discussions for 30 days after written notice.
‍
23.3   Arbitration. If unresolved, disputes will be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Bengaluru, Karnataka. Proceedings will be in English before a sole arbitrator jointly appointed (or by court under the Act if the parties cannot agree). The award will be final and binding. Class or representative actions are not permitted.
‍
23.4   Injunctive Relief; IP. Either party may seek interim or injunctive relief (including for IP protection or misuse of Confidential Information) in the competent courts of Bengaluru, which shall have exclusive jurisdiction for such relief.
‍
23.5  Limitation. Any claim must be filed within one (1) year after it accrues.

These Terms (and any Order and documents expressly incorporated, including our Privacy Policy) constitute the entire agreement and supersede prior or contemporaneous proposals or understandings. If any provision is held invalid, the remainder will remain in effect; a valid provision reflecting the parties’ intent will replace the invalid part. Failure to enforce a right is not a waiver.

Questions or complaints about the Services can be directed to:

‍
Inagent AI
Blooming Co-Working, 2nd Floor, Vaishnavi Sapphire Centre, Tumkur Rd, Yeswanthpur, Bengaluru, Karnataka 560022, India
hello@inagent.ai